Reviews

They were respectful, I feel as if they’re mostly fixated on the financial benefit . I didn’t feel true connection or care for my pet until I said yes to their estimates .

Chanel‘s first visit went very well. Everybody was so caring

We've been taking our dog to Essex Animal Hospital for 6 years now. Great place, friendly staff up front as well as the vets. Our pup loves the treats she gets and even gets excited when we pull into the parking lot. Recommended to our neighbor who now brings their dog there and they like it too.

Nice staff, clean place. Doctors explained my pet's diagnosis in detail.

Extremely disappointing and frustrating experience. I had a follow-up appointment for my kitten at 12:00 PM and walked in at 12:11 PM. I was immediately told there is a strict 10-minute grace period — interesting, considering this policy was never mentioned in any email, reminder, or prior communication. Apparently, patients are expected to magically know the rules. Even more impressive, I was told there was NO WAY any time today I could be seen and that I had to reschedule next week — while at the same time being told the next patient had already been taken in. So within that “grace period,” my appointment slot was already gone? That’s a very efficient way of redefining what a “grace period” means. Also worth noting: I did not receive a single confirmation call in the two weeks leading up to this appointment. But enforcing an undisclosed policy? That seems to be handled with great precision. The front desk staff was dismissive and completely unwilling to help — no attempt to offer solutions, no basic courtesy, just a flat refusal. On top of that, pricing is inconsistent and unclear. I received an email stating the exam fee would be $80, which is why I booked last time. I was later charged $96 with no clear explanation. Transparency clearly isn’t a priority here either. To be fair, the doctors I’ve seen before were kind and professional. It’s unfortunate that the front desk experience completely undermines that. Overall, between the poor communication, inconsistent policies, and lack of basic customer service, this was an incredibly frustrating experience.

Bright, clean office and exam rooms. Staff always friendly and helpful. Dr. Polack is a very caring Dr. He explains every step of the way of examination, answers all concerns and questions. Highly recommend Essex Animal Hospital, Bloomfield, NJ

Great neighborhood vet. I had a surprise issue with my cat while traveling. Dr. Lee and team were thorough, responsive, and explained the medical side in an understandable way. Take your fur babies here!

We love Essex Animal Hospital. They are so kind, thorough, helpful and just overall wonderful. From the front desk to the vet techs to the actual vets - top notch!